Closures

Annual Closures

Holidays and breaks planned well in advance.

Notifying clients

1. In September:
   • Email closure schedule to all members.
   • Post schedule at the front desk.
2. 2 weeks before closure:
   • Email scheduled members.
   • Include in class announcements.
   • Post a minimum of 4 signs: front door, front desk, viewing areas.
3. 1-2 days before:
   • Final email reminder to scheduled members.

Makeups

No makeups unless noted otherwise. These closures are built into the 4-week session schedule. If a closure reduces a weekday to fewer than 4 occurrences in a session, there should be a note that makeups will be offered. If not, speak with a manager.

Last-minute Closures

Fires, weather, property damage, etc.

Notifying clients

1. Email scheduled participants. Ask for confirmation.
   • If there is an open gym: include all teen and adult members.
   • If there is an adult class: include all adult members.
   • Unscheduled members do not need to be followed up with.
2. Text scheduled participants. Ask for confirmation.
3. Call unconfirmed participants. Leave a voicemail if uncontacted.

Makeups

Makeups are provided.

Other Scheduled Closures

Competitions or special events that are planned in advance, but may not be included in annual schedule.

Notifying clients

> 2 weeks notice

Follow annual closure guidelines.

1-2 weeks notice

1. Email scheduled participants. Ask for confirmation.
2. Include in announcements.
3. Post a minimum of 4 signs: front door, front desk, viewing areas.
4. 2-4 days before: text unconfirmed participants.

< 1 week notice

Follow last-minute closure guidelines.

Makeups

Management decides on makeups based on notice timing, how often that weekday is removed from the annual schedule, and how many times it occurs that month. Cancellations outside the annual closures usually receive makeups.